Infuse Efficiency into Your A/R Follow-up Processes
Get access to a trained team of A/R follow-up and denial management specialists to reduce the costs to process, improve collections, and shift focus to denial prevention.
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Accounts Receivable Management Services
We help healthcare providers reduce days in A/R with our timely follow-up services that ensure you clearly understand the reasons for delays in accounts receivable and promptly follow-up with insurance companies and patients.
Scope of our Healthcare Accounts Receivable Follow-up Services
Medical Billing Wholesalers’ deploys a team of seasoned accounts receivable follow-up specialists who work on the following areas:
Follow-up with insurance companies. We work on multiple contact channels with insurance companies – Website, fax, IVR, and Phone to get an accurate understanding of the claims' status. We also work with the end provider clients to improve the adoption of Websites as a channel of contact.
Develop policies and procedures for A/R follow-up. We monitor the aging bucket of the A/R and understand the dates by which the payers would have the information on the file. We initiate follow-up calls on the right number of days post submission of the claims, not to waste effort following with the payers before the date.
Automation. We have created practical tools to login into the payer website, generate queries, and fetch information on the claim's status.
Effective action plan. Our work does not end with merely obtaining the status of the claims. We go one step further and initiate the actions such as refiling of these claims and appeals to receive reimbursements, and perform analytics with a focus on reducing the days in A/R
Accounts Receivable Clearance Projects
Hospitals, physicians, and medical practices often get into messy situations with old A/R, including lack of staff to follow-up, ineffective write-off policies, ineffective closures, etc., leading to piled up volumes of insurance claims running into millions of dollars in aged A/R. We take on A/R backlog clearance as one-time projects with a very robust process that includes:
Assessment. We perform a claim quality analysis by grouping the claims on variables such as aging, payer group, and timely filing issues, and by different types of payers. This analysis helps us understand the quality of A/R, collectible A/R through a final clearance effort, and post-clearance valuation of the A/R before handing it over to collections agencies.
Develop Guidelines. Often, the very reason for messy A/R situations is a lack of clear policies on write-offs and negotiations with insurance companies due to the changes in leadership at the healthcare provider’s office, lack of laid down procedures and policies. When we take on an A/R backlog clearance project, we enable the healthcare provider and our billing company customers to set collection goals, define the negotiation process, and number the attempts required before we call a claim as noncollectable.
Retrieving Associated Clinical documentation. Often, A/R backlog clearance projects are on account of changes in the underlying system. Unless a process for effectively recovering clinical documentation exists, the collection process may be ineffective as the associated clinical documentation is not available.
Client Testimonials
Florida Based Medical Billing Company
“Excellent work by the Medical Billing Wholesalers team on a 60+ days Aging AR for Gastro practice. The team reduced their AR backlog by 60% this practice.”
Tennessee based Behavioral Health Billing Company
“We appreciate the MBW team for their efforts involved in collecting old AR payments for dates of services 2018 & 2019 from Medicaid.”
Benefits of Our Accounts Receivable Management Services
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We prioritize fixing claims over just obtaining their status, ensuring a more effective resolution process.
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Our increased use of web portals for claims status checks minimizes manual efforts, streamlining the process.
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We utilize web-based workflow systems, tailoring work queues to each claim status code for more efficient and accurate claim resolution.
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Our multi-variate reports offer a comprehensive view of the A/R, helping to target and enhance our resolution efforts.
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Clients experience a 20% reduction in days in A/R and a 5-7% improvement in collections, enhancing financial performance.
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Reduce costs of A/R Follow-up through global delivery with cost reduction of 40-60%, which getting accessed to a knowledgeable workforce
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